Community Moderation Policy

Our Commitment

Zyro is committed to maintaining a safe, respectful, and inclusive community. While we cannot see message content due to end-to-end encryption, we maintain clear community standards and take action against violations where possible.

Prohibited Conduct

Users agree not to use Zyro to:

• Harass, threaten, or abuse other users
• Share non-consensual intimate content
• Facilitate illegal activities or violence
• Spam, phishing, or social engineering
• Distribute malware or unauthorized access tools
• Impersonate others or create fake accounts
• Violate intellectual property rights

Enforcement & Privacy

Because Zyro uses end-to-end encryption, we cannot inspect message content. Enforcement is based on:

• User reports with evidence
• Metadata analysis (spam patterns, account behavior)
• Account abuse (account creation, credential stuffing)

Reporting Violations

If you encounter content or behavior that violates this policy:

1. Document the violation (screenshots, times, context)
2. Mail us at legal@zyro.cx
3. Our team will review and investigate
4. We will take action according to severity

Consequences

Violations may result in:

• Warning or account suspension
• Temporary or permanent ban from Zyro
• No refund of any paid features

Privacy During Moderation

We take privacy seriously. During moderation investigations:

• We never request your recovery phrase or private key
• We never decrypted or access your messages without explicit legal process (lol we can't)
• Reports are handled confidentially
• Data access is logged and monitored (bullshit)

Appeal Process

If you believe a moderation decision was made in error, you may appeal by contacting our support team at legal@zyro.cx with evidence. Appeals are reviewed by a separate team member.

Changes to This Policy

Zyro may update this policy at any time. We will notify users of material changes via in-app notification or email.